Duplicate Data Entry Gone: 3 Lessons from Growsafe

When over 28,000 users depend on you, you can't get slowed down by manual tasks and tedious data entry.

The New Zealand Agrichemical Education Trust (Growsafe) knows this well. And they're happy to leave these issues in the past since transforming the organisation with centralised membership management and automation. Growsafe saw incredible results:

• 85% increase in website engagement

• 100s of hours of administrative time saved

• Eliminated duplicate data entry

About Growsafe: The New Zealand Agrichemical Education Trust (Growsafe) is a not-for-profit charitable trust dedicated to promoting the safe, responsible, and effective use of agrichemicals across New Zealand. Operating nationally, the Trust develops and delivers recognised training and certification programmes that help farmers, growers, contractors, and conservation workers meet industry and regulatory standards. The Trust certifies approximately 5,000 people each year and maintains an active database of more than 28,000 certificate holders.

Here’s how they did it, and how your organisation can achieve similar results. 

Growsafe accepts a Great Things Award for Digital Transformation at the iMIS Users Group Asia Pacific 2025 Discovery Conference.

❌ The Problem: Manual Processes Slowed Down Staff

Staff spent excessive time on duplicate data entry and routine certificate enquiries.  Lacking automation and self-service options, the small team found it difficult to meet demand from thousands of users nationwide.

The Trust needed an easy-to-manage system to centralise data, automate certification, and provide seamless online access for staff and users.

✅ Solution: A Centralised System with Automation, Clean Data, and Self-Service

Growsafe knew they could grow better. To plant the seeds of digital success, the organisation established a centralised system to streamline processes, strengthen data visibility, and better manage membership and certifications.

1. Centralised member management that saves hundreds of staff hours

The Trust unified all certification and membership management within a single connected system, giving the organisation full visibility and control over its data. Growsafe automated certificate creation, renewals, and reporting. while enabling over 28,000 users and their organisations to log in, self-serve, and manage their own records online.

They also eliminated reliance on spreadsheets and external contractors. The small, remote team can manage and customise the system independently.

The organisation has saved hundreds of administrative hours.

Want to consolidate your member data?

We hope so! Here are the three main steps, but you can get more details in our guide, It’s Not You, It’s Your Data Silos.

1. Choose the right membership management platform as your core. It needs three main components: membership management (of course), accounting and finance features that can handle complex billing structures, and website management.
2. Add the departmental modules you need. These could be embedded functionality native to your system, or tightly integrated solutions. Examples are event management, advertising and sponsorships, email marketing, automation, and engagement scoring.
3. Extend with the best integration tools. Your membership management platform should be extensible and able to integrate with the latest solutions. Ideally, you build no-code integrations to simplify things for your staff.

2. Self-service for 28,000 users

Growsafe has enabled their 28,000 users and their organisations to log in, self-serve, and manage their own records online.

This dramatically reduced support queries, as users can access their certification records easily.

3. Real-time reporting on courses and attendance

Dynamic dashboards give trainers real-time access to monitor course progress, view attendance, and generate insights instantly.

This puts Growsafe ahead of more than half of membership organisations. Only 43% of membership professionals can easily access and understand the data they need to monitor and improve performance. Source: 2026 Membership Performance Benchmark Report by iMIS^®.

Put yourself in that 43% with our guide, How to Simplify Your Association’s Membership Reporting.

iMIS Engagement Management System

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Designed for the way you work, iMIS features include ✔ CRM, ✔ accounting, ✔ events, ✔ personalised web portals, ✔ automation, ✔ dashboards and reporting, and more. 

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