No More Duplicate Data Entry: Association Lessons from ANZAED

Security vulnerabilities and manual data entry are major risks for associations, unions, and non-profits. On top of that, it lowers staff morale when confidence is low in your systems and processes.

The Australian and New Zealand Academy for Eating Disorders (ANZAED) saw these issues firsthand. But they transformed their professional/trade association with centralised membership management which allowed them to reduce manual workloads and achieve real-time reporting. ANZAED saw incredible results:

• Streamlined operations and reduced risks for human error

• 100s of hours of administrative time saved

• Secure member records and database

About the association: ANZAED works to improve the quality and accessibility of care for people living with eating disorders and their families. ANZAED supports eating disorder researchers, clinicians, and other professionals with training, resources, and credentialing to ensure professionals are skilled and equipped to provide safe, effective treatment and support.

Here’s how they did it, and how your organisation can achieve similar results. 

ANZAED accepts a Great Things Award for New Implementation at the iMIS Users Group Asia Pacific 2025 Discovery Conference.

❌ The Problem: Outdated System Slowed Down Staff and Members

ANZAED faced major challenges managing its operations across multiple disconnected systems with heavy reliance on manual reporting. Its credentialing database was not fit to handle sensitive data, forcing staff into manual workarounds and to rebuild processes from spreadsheets.

These challenges undermined efficiency and caused security concerns, making it difficult to deliver consistent, high-quality support for their members.

Outdated system was inefficient

and limited operational efficiency

No mobile compatibility,

reducing accessibility for members

Poor search and tagging functionality

making submission and case notes difficult to find

Rigid system structure

forced inefficient staff workflows

Content difficult to organise

and present in a clear, user-friendly way

​Platform unable to effectively support

advocacy or professional development needs​

✅ Solution: A Secure, Integrated System that Enhances the Member Experience

ANZAED launched a secure, integrated system to streamline processes, centralise data, and better manage membership and credentialing.

1. Centralised member management that eliminated duplicate data entry

ANZAED unified membership, credentialing, events, and reporting in one secure system, creating a single source of truth with real-time reporting. Duplicate data entry was eliminated, improving accuracy and reducing manual workload.

This foundation enables ANZAED’s small team to manage complex credentialing and renewals more efficiently. The association has saved hundreds of administrative hours.

Want to consolidate your member data?

We hope so! Here are the three main steps, but you can get more details in our guide, It’s Not You, It’s Your Data Silos.

1. Choose the right membership management platform as your core. It needs three main components: membership management (of course), accounting and finance features that can handle complex billing structures, and website management.
2. Add the departmental modules you need. These could be embedded functionality native to your system, or tightly integrated solutions. Examples are event management, advertising and sponsorships, email marketing, automation, and engagement scoring.
3. Extend with the best integration tools. Your membership management platform should be extensible and able to integrate with the latest solutions. Ideally, you build no-code integrations to simplify things for your staff.

2. Enhanced cybersecurity to protect members and the organisation

Previously, ANZAED had a database that couldn't handle sensitive information. This meant staff had to find tedious workarounds, like manually creating separate spreadsheets. The potential for human error and lack of a secure database posed great risks.

ANZAED now has since secured their member records, which was possible after they unified their membership management under one system.

3. Real-time reporting

ANZAED's membership platform delivers dashboards and robust querying that provides board-ready insights in minutes. This has replaced delayed and fragmented reporting with real-time access. Yet another benefit of a single source of truth for membership data.

This puts ANZAED ahead of more than half of membership organisations. Only 43% of membership professionals can easily access and understand the data they need to monitor and improve performance. Source: 2026 Membership Performance Benchmark Report by iMIS^®.

Put yourself in that 43% with our guide, How to Simplify Your Association’s Membership Reporting.

iMIS Engagement Management System

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