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Meet the November 2023 iMIS Great Things Award Winners

Meet the November award winners doing great things with iMIS to embrace digital transformation to improve member, donor, and community engagement.

The iMIS Great Things Awards were created to celebrate and recognize clients (and their solution provider partners) who are using iMIS more, using it better and getting greater value from the platform. The award is not about being perfect, but is about committing to and striving for continuous performance improvement and using iMIS to advance your mission by serving your donors and community at the highest levels. Nominate your organization at

Awarded monthly, we review countless submissions from the iMIS community, sharing stories on the great things their peers, colleagues, and partners are achieving.

We are pleased to announce the November 2023 winners:

Their Award Winning Stories


Chartered Institute of Public Relations

The Chartered Institute of Public Relations Brings All Member Data into One Platform

Graham Kench, Head of Membership and Qualifications, at the Chartered Institute of Public Relations (CIPR) tells us, “We began our iMIS journey in 2020 just before the pandemic struck.”

“We wanted to bring all our member and customer data into one system to allow us to target our marketing and our activities where it was most needed and get the most possible impact.”

Creating self-service opportunities for event bookings, membership renewals, invoice downloading, and payments has freed up staff time and allowed the professional body to provide more activities to members.

It has given us the confidence to try new things and to offer new services.


Russell Franks, the CEO of iFINITY, CIPR’s Authorised iMIS Solution Provider, highlighted the following accomplishments: 

  • Build community and enhance member experience: With the robust engagement management solution, iMIS, CIPR has been able to enhance member experiences, streamline administrative processes, and strengthen overall organisational efficiency. The software's versatile features have empowered CIPR to foster better communication and collaboration among members, enabling them to build a strong sense of community within their professional network.
  • Personalisation: By utilising iMIS, the Chartered Institute of Public Relations has successfully personalized their member interactions, tailoring services and content to individual preferences and needs. This personalized approach has not only increased member satisfaction but has also led to higher retention rates and increased engagement levels.  
  • Data Driven Approach: Furthermore, iMIS has provided CIPR with valuable insights through its robust data analytics tools, allowing the organisation to make data-driven decisions. By understanding member behaviour, preferences, and engagement patterns, CIPR has been able to refine their strategies, optimise their offerings, and effectively target their outreach efforts. This data-driven approach has not only improved member engagement but has also helped CIPR in attracting new members and sponsors. 



Congratulations to CIPR for their iMIS Evolution. 


Grief Australia

Grief Australia Increases Website Visits and Engagement

Chris Hall, CEO of Grief Australia, tells us, “We needed a new site, built from the ground up that would better convey our new brand and meet the changing needs of members and visitors. Our old site was unwieldly with an overly complex menu structure.  Our site lacked the emotional engagement that grieving people were seeking.” 

Working closely with Pseudo Code, their Authorised iMIS Solution Provider, and Taylor and Grace, a branding and creative agency based in Melbourne, the organisation did extensive user testing. 

“We now have an iMIS website that provides consistency of brand across our digital and non-digital assets, a more user centric and simplified site structure, greater clarity on our audiences and how this sharpened focus can be leveraged, and our traffic data indicates increased and longer visits to the site with greater engagement with content.”

Our traffic data indicates increased and longer visits to the site with greater engagement with content.



Let’s congratulate Grief Australia for their iMIS Evolution and their iMIS website.



Showcase Your Digital Transformation

We love hearing and sharing the great things the iMIS community is achieving. You’re invited to share how your association, union, or non-profit has transformed your overall performance, streamlined your business processes, improved member engagement, increased member retention, or any way that iMIS helps you achieve your goals and keeps you ready for the next big thing. Share your iMIS story or nominate your iMIS website at

iMIS Great Things Awards

Share Your iMIS Story

We want to hear how iMIS iMIS helps you achieve your goals and keeps you ready for the next big thing.


iMIS Great Things Award


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