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AUTHOR

Carlo Bataclan

Carlo Bataclan is the Client Operations Specialist at ASI. A recent addition to the Client Experience team with over 12 years of account management and technical support experience. He works closely with the Director of Client Experience to streamline daily operations, enhance efficiency, and maintain the best experience for ASI clients. In his spare time, he enjoys playing tennis, sculpting, and spending time with his family in Toronto, Canada.

Stories by Carlo

Association

Creative Uses for Engagement Scoring

With engagement measurement tools accessible to associations of all sizes, try creative tactics like gamification and engagement report cards.

Carlo Bataclan Jul 1, 2025
Association

5 Tips for Using Member Personas

Get practical tips for using member personas to personalize engagement and improve performance across your association, union, or nonprofit.

Carlo Bataclan May 5, 2025