From monitoring your organization’s heartbeat to utilizing time saving tools like ChatGPT, discover 6 steps to enhance your non-profit’s overall impact.
Amid our daily work routines, non-profit organizational leaders are continuously devising new strategies and methods to improve the value for members and donors. However, it's crucial to recognize that any single effort can make a significant difference for your organization.
From monitoring your organization’s heartbeat to utilizing time saving tools like ChatGPT, discover six essential steps you should start implementing today to enhance your organization’s impact.
1. Keep an Eye on Website LoginsBeyond relying solely on Google Analytics, pay attention to the actual logins to your website—the access points that members use to reach valuable content. By analyzing login trends, you can promptly identify what is effective and what is not. This real-time data acts as a leading indicator of your membership renewals and allows you to act before downward trends can begin. If your members aren't utilizing what you perceive as a member benefit, it's essential to reassess its value. Moreover, in a world of employee turnover, the absence of a staff member who was responsible for that all important content can negatively impact your website logins. It therefore becomes imperative to correct the issue ASAP.
While you may have a current dashboard displaying the number of members and donors, it's equally important to compare this data with the previous month, quarter, and years. Begin tracking member and donor counts today and make it a daily practice. Despite the fact these are lagging indicators and will require time to address should they decline, these figures hold the key to measuring your organization's overall impact.
You may be well aware of the mass emails you send to members and donors, but what about the messages they send you? Are you also tracking the individual emails your colleagues exchange with members and donors? Immediate action is needed to monitor this communication. Such data is crucial for member and donor satisfaction, creating meaningful touchpoints that other staff members can utilize in their interactions.
Have you ever said, "They just need to click here and here" or "They can simply call us, and we'll fix it"? Remember, your members and donors expect your website and association software platform to cater to their needs, not the other way around. The last thing you want is to introduce friction into their lives. Consider automating tasks like managing login credentials, unlocking accounts, and evaluating the user experience for new members accessing your exceptional benefits. Seek feedback from someone you know, observing their experience, and put yourself in the shoes of members and donors.
To support the fourth step above, take advantage of free or affordable automation tools. If your organization already uses Microsoft Office, you likely have access to Microsoft Power Automate, which can automate various tasks, from interactions in Outlook and Teams to creating simple forms that integrate with Teams. You can even incorporate AI functionalities if desired. At a minimum, familiarize yourself with Power Automate and/or Zapier, and make sure they are compatible with your Association Management system.
While the current controversy surrounding ChatGPT exists, it's important to acknowledge the myriad ways in which it can assist you today. Whether you need help rewriting an engaging "Top 6 Things" blog post or figuring out how to implement that eye-catching CSS on your website, ChatGPT offers endless possibilities. Remember, it's always wise to review and validate the work generated by the AI tool. PS – the original version of this article is here https://csi.ms/top6things (before ChatGPT “tweaked it”).
By implementing these six steps, you can proactively contribute to the betterment of your organization and make a tangible impact on its success. Start today and embrace the transformative power of these actions.
With effective data management, non-profit organizations can make better decisions, improve the member journey, and achieve goals more effectively.
ASI announced today that it has just released the 4th edition of its highly popular book, The Non-Profit Exec’s Guide to Improving Organizational...
Discover how your membership organization’s staff can leverage ChatGPT in their daily routines to increase overall efficiency.