Union managers today face a growing list of complex challenges: right-to-work legislation, rising member expectations, and declining membership rates, just to name a few. Meanwhile, juggling multiple systems for dues collection, grievance tracking, and member communications doesn’t make your job any easier.
The solution? Modern union management software that brings all your systems together and helps you better connect with members.
Union management software is a digital platform that combines all the tools unions need to manage members, collect dues, communicate, and track important processes in one place.
Essential features of union management software:
When member data is scattered across different systems, you waste hours jumping between spreadsheets and screens. It's no surprise that multiple databases and silos of information is the top operational challenge for membership organizations this year (source: 2025 Membership Performance Benchmark Report).
Union managers need one reliable, centralized place for all member information. Union management software is the single source of truth about members where you can:
Give members the power to handle routine tasks themselves, freeing up your day for more strategic work. When members have 24/7 access to a member self-service portal, they can:
You get your time back and member data gets updated more frequently.
When budgets are tight, you need reliable, efficient dues collection more than ever. Union management software helps you reduce payment processing time and increase collection rates.
Set up online dues collection and payment processing for simple or multi-tiered membership models of any duration. Members can choose autopay or flexible dues payment scheduling. You get the payment tracking and reporting tools you’ve always needed, plus integration with accounting software (if accounting isn't already native to your union management software).
Your members are bombarded with messages daily—make sure yours get through. Unions need an integrated communication system that helps you inform, connect with, and mobilize members.
With union management software:
Members expect you to know enough about them to only send relevant emails. But how does a small team personalize communications with a large, diverse audience?
Marketing automation, along with ready-to-use message templates, is built into union management software. Now you can personalize messaging and connect with members at the right time and in the right way.
Coordinating meetings, training, and rallies across multiple locations is a challenge when you have to go back and forth between membership and event systems.
Instead manage everything from local meetings to national conventions within your union management software.
When data is scattered among multiple systems, pulling what you need to make informed decisions is a challenge.
With union management software, the information you need is at hand—either stored in the database or in an integrated system. Reports and dashboards give you access to membership metrics, engagement trend analysis, key performance indicators, and financial performance tracking. Create data visualizations for board meetings. Use the custom report builder to deliver information requested by committee chairs or colleagues.
Do you ever fantasize about what you could do at work if you had more time—or is that just me? By automating workflows, union software eliminates repetitive tasks and reduces the time you spend on administrative drudgery. For example, set up:
Grievance management is mission-critical work that requires transparency. Track the entire cycle of grievances with integrated case management tools.
Data in isolated silos frustrates everyone. Union management software breaks down data silos by connecting all your systems. The software’s modern Application Programming Interface (API) and pre-built integrations support your organization’s evolving technology needs. With integration, you have access to data in your:
Union management software helps you better understand members, interact with them, and deliver the kind of digital experience they enjoy elsewhere. Union management software like iMIS puts members first while empowering the staff who serve them. Contact us for a consultation and see why more unions are choosing iMIS as their path to sustainable growth and member engagement.