We're fortunate to have had so many clients this year who were either self-nominated or nominated by their partners. Below are the winners and honorable mentions for USA, European, Asia-Pacific, and Canadian clients.
ASI Products: iMIS, Clowder, SpaceMaster
Category: Membership Growth Initiative
Partner: getefficient
ABCA struggled with fragmented systems, making it hard to manage their more than 5,000 members. Data silos, manual renewals led to low engagement, with a retention rate of just 45%.
In 2017, ABCA adopted iMIS to centralize membership management, streamline renewals, and offer better year-round benefits. And in 2019, they added the Clowder app, giving members mobile access to key resources like their resource video library and empowering ads and sponsorships to run on their Clowder app through SpaceMaster.
Through the innovative use of iMIS and Clowder, and with a strategic shift in how they viewed membership engagement, ABCA doubled their annual convention attendance, retention rates soared from 45% to over 70%, and increased their membership by 89%.
Jon Litchfield & Zach Haile of the American Baseball Coaches Association (ABCA) accept their award at iNNOVATIONS USA with ASI's Kristina Drosos, Director, Client Experience
ASI Products: Clowder, OpenWater
Category: Member Engagement
ACC members wanted better access to information, education, and networking, but were overwhelmed with emails and struggled to find resources.
To solve this, ACC launched the ACC365 mobile app to provide members with year-round access to personalized content.
Within a year, they achieved a 31% average monthly engagement rate, surpassing their 15% target, with over 4,200 downloads.
Clowder’s seamless integration, customizable features, and user-friendly design were key to this success, earning ACC multiple industry awards, including the ASAE Gold Circle Award and the Association TRENDS TRENDY Award, and now an ASI Great Things Award.
Kerri McGovern & Christine Rogers of Association of Corporate Council accept their award at iNNOVATIONS USA with ASI's Kristina Drosos, Director, Client Experience
ASI Products: iMIS, TopClass, & OpenWater
Category: Member Engagement
Partner: Association Technology Solutions (ATS)
NALP struggled to track member engagement effectively and relied on a costly third-party system, spending $35,000-$40,000 annually without clear insights into at-risk members.
They were able to transform their member engagement strategy by implementing a comprehensive member engagement scoring system that categorizes members based on their revenue and engagement levels. This shift allowed NALP to quickly identify at-risk members and take targeted actions to re-engage them.
NALP has since saved $35,000-$40,000 annually, boosted member-driven revenue 25%, and enhanced their ability to retain and grow their membership, driving long-term success.
Corey Ruple of the National Association of Landscape Professionals accepts his award at iNNOVATIONS USA with ASI's Kristina Drosos, Director, Client Experience
ASI Products: TopClass
Category: Transformation in Education
AHE members struggled with high turnover among EVS technicians, making in-person training time-consuming and difficult to manage.
AHE transformed its training with TopClass LMS, creating a customized subscription model that reached over 1,000 healthcare professionals across 21 states.
The new system’s efficient onboarding, SCORM-based modules, and 'My Team' dashboard saved significant staff time, ensured compliance with Joint Commission inspections, boosted engagement through digital badging, and generated new revenue. This strategic shift addressed efficient training issues for their members, generated new revenue, and solidified AHE as a leader in environmental services training.
Brittany Schmalz and Monika Berrier of the Association for Health Care Environment accept their award at iNNOVATIONS USA with ASI's Kristina Drosos, Director, Client Experience
ASI Products: TopClass & iMIS
Category: Transformation in Education
Partner: enSYNC
MEA faced delays in granting course access and had limited integration between their education platform and iMIS, causing inefficiencies and extra manual work.
After implementing TopClass in 2022 and fully integrating it with iMIS, MEA saw a 763% increase in revenue from its self-paced education program, with significant staff time saved and a boost to member engagement through instant course access and automated administrative tasks that's enabled them to scale their offerings.
The integration with iMIS played a crucial role, enabling instant course access and automating administrative tasks, which significantly reduced staff time spent on management. This transformation, driven by the combined power of TopClass and iMIS, not only boosted revenue but also enhanced member satisfaction and engagement, allowing the association to effectively scale its offerings.
Chadd Arthur of enSYNC Corporation accepts the award on behalf of client, Minnesota Electrical Association, with ASI's Kristina Drosos, Director, Client Experience
ASI Products: iMIS
Category: New Implementation
Partner: Intuitive Business Concepts (IBC)
NACDD struggled with an outdated system and unreliable integrations that led to manual tasks, inconsistent data, and difficulty tracking member engagement.
With their new iMIS implementation, NACDD transformed its member engagement and efficiency, reducing manual tasks by over 50% and saving 20-30 hours per week. With automated data integrity checks and real-time reporting, staff now access accurate, up-to-date information, enhancing decision-making. Scalable features like invoicing and event management have streamlined processes, while customized workflows allow NACDD to better engage members, driving long-term success.
Sarah Perkins of National Association of Chronic Disease Directors accepts her award at iNNOVATIONS USA with ASI's Kristina Drosos, Director, Client Experience
ASI Products: iMIS & TopClass
Category: Digitial Transformation
Partner: Intuitive Business Concepts (IBC)
The Lean Construction Institute faced significant operational challenges from disconnected systems that required manual processes that caused inefficiencies, scattered data, and wasted time.
Within two years of implementing iMIS and TopClass, the Lean Construction Institute significantly boosted efficiency and member engagement. iMIS streamlined operations, eliminating hours of manual work on tasks like event registrations by automating processes and integrating email marketing and membership data, efficiently managing 18,000 records. TopClass enhanced their elearning experience with intuitive features like single sign-on, reducing support requests and empowering staff to manage content independently.
These improvements not only streamlined operations but also increased member engagement by 19%, fostering a more connected and satisfied membership.
Ilene Goldberg & Julia Shellhouse of Lean Construction Institute accept their award at iNNOVATIONS USA with ASI's Kristina Drosos, Director, Client Experience
ASI Products: iMIS, TopClass, OpenWater
Category: Digitial Transformation
Partner: Armstrong
FIA struggled with outdated systems, manual processes, and a disconnected website that created inefficiencies and duplicated work.
Upgrading to iMIS EMS centralized key processes, including accounting, where invoicing time was reduced by 50%, streamlining operations.
TopClass integration contributed to a 15% membership growth, driven by the value of free, accessible training.
OpenWater transformed the scholarship application process, cutting application processing time by 30% and improving data accuracy.
These tools have collectively driven growth, increased engagement, and improved overall efficiency for FIA.
Kathy Edwards and Lorean Crowder of the Forging Industry Association accept their award at iNNOVATIONS USA with ASI's Kristina Drosos, Director, Client Experience
ASI Products: iMIS
Category: Digitial Transformation
Partner: iFINITY
CEFNI transformed its operations with iMIS, automating member engagement and significantly reducing staff time spent on manual processes. Since implementation, membership has grown by 8%, with new applications processed 100% online. iMIS has also streamlined the management of over 500 safety certification companies, helping CEFNI reduce administrative overhead and improve efficiency, positioning them for long-term success.
Gareth Moore of the Construction Employers Federation of Northern Ireland and Gordon Brewster and William Franks of iFINITY accept their award at iNNOVATIONS UK with ASI's Ed Geier, Global Vice President, Client Sales
ASI Products: iMIS
Category: Digitial Transformation
Partner: Connect Systems Global
EOA transformed its operations with a comprehensive iMIS integration, automating processes and centralizing data. This digital transformation reduced invoicing time from 16 hours to just 1 hour per month and streamlined debt chasing, improving cash flow. With a third of event bookings now processed online and members managing their own data in real-time, EOA boosted member satisfaction, operational efficiency, and membership growth.
John Beattie and Lesley Robinson of the Employee Ownership Association and Marcus Smeeth of Connect Systems Global accept their award at iNNOVATIONS UK with ASI's Ed Geier, Global Vice President, Client Sales
ASI Products: TopClass
Category: Transformation in Education
LIA transformed its member education and engagement strategy by launching the LIA Elevate platform, powered by TopClass. This shift allowed LIA to offer flexible, tailored content to its 12,000 members, opening up new revenue opportunities that were previously unavailable. By automating processes like CPD tracking and event attendance, LIA saved hours of administrative work each month and nearly eliminated member help request tickets.
Laura Kelly and Rebecca McGee of LIA accept their award at iNNOVATIONS UK with ASI's Ed Geier, Global Vice President, Client Sales and Linda Bowers, WBT - Chief Technology Officer
ASI Products: iMIS
Category: Membership Growth Initiative
Partner: Connect Systems Global
RSC has saved time by streamlining operations with iMIS, enabling them to focus on building tailored campaigns to increase membership and engagement. With a reliable, self-service portal, they’ve attracted new members, particularly younger professionals, and converted affiliates into long-term members, supporting steady membership growth.
Hilary White and Eva Copeman of the Royal Society of Chemistry and Jeremy Wilson of Connect Systems Global accept their award at iNNOVATIONS UK with ASI's Ed Geier, Global Vice President, Client Sales
ASI Products: iMIS
Category: Best New Implementation
Partner: iFINITY
SLA’s implementation of iMIS transformed their operations and member engagement. With a small full-time staff, automating membership processes saved a full day each week, while streamlining renewals saved several weeks annually. The improved website and resource library significantly increased member engagement, allowing staff to focus on personalized outreach and retention. These changes have greatly boosted efficiency and member satisfaction, driving long-term growth for the association.
Alison Tarrant and Helen Emery of the School Library Association and Gordon Brewster and William Franks of iFINITY accept their award at iNNOVATIONS UK with ASI's Ed Geier, Global Vice President, Client Sales
ASI Products: iMIS
Category: Best Website
Partner: Integr8tiv
Clubs Queensland transformed their website experience, enhancing user-friendliness for over 1,200 licensed clubs. The new platform streamlined event registration, automated sponsor invoicing, and simplified compliance management, significantly reducing staff involvement in routine tasks. Staff can now easily update website content without IT assistance, improving operational efficiency. The changes have greatly enhanced the experience for both members and sponsors.
Kerri Hutchison of Clubs Queensland accepts the Great Things Award Discovery 24 with ASI's Paul Ramsbottom, Managing Director (Asia-Pacific)
ASI Products: TopClass
Category: Transformation in Education
Partner: Integr8tiv
Dietitians Australia revamped its online education by implementing TopClass. The new system integrates seamlessly with iMIS, featuring single sign-on and improved use of member data for targeted education. The implementation was swift, with the team praising the support from both TopClass and Integr8tiv. Serving 9,000 professionals, Dietitians Australia has enhanced its online learning and communication, advancing its mission to improve health outcomes nationwide.
Sarah Gilfoyle of Dietitians Australia accepts the Great Things Award Discovery 24 with ASI's Paul Ramsbottom, Managing Director (Asia-Pacific)
ASI Products: iMIS, Clowder
Category: Member Engagement
Partner: Integr8tiv
IPWEA transformed its approach to member engagement by launching a central mobile app, replacing multiple event-specific apps. The app, powered by Clowder, integrates seamlessly with iMIS for single sign-on and centralized information, has over 800 active users, and significantly boosted engagement for both members and sponsors at events. By leveraging targeted communications and push notifications using iMIS data, IPWEA enhanced interactions and tailored messaging. Moving forward, they plan to expand the app's use beyond events to make it a daily tool for their 5,000 members and broader network of 37,000 individuals.
Leasa Apana of IPWEA accepts the Great Things Award Discovery 24 with ASI's Paul Ramsbottom, Managing Director (Asia-Pacific)
ASI Products: iMIS
Category: New Implementation
Partner: Causeis
Through the implementation of iMIS, Jobs Australia streamlined operations, reducing manual tasks by 50%. Their partner, Causeis, fast-tracked their digital transformation, going live in just 3 months and simplifying processes for both members and staff. This strategic shift not only enabled advanced automation and targeted member engagement but also strengthened their mission to support diverse employment pathways and community services by freeing up resources to better serve their members.
Brit Tatterson of Jobs Australia accepts the Great Things Award Discovery 24 with ASI's Paul Ramsbottom, Managing Director (Asia-Pacific)
ASI Products: Performance Improvement with iMIS Upgrade to EMS
Category: New Implementation
Partner: Causeis
With the help of their partner Causeis, REIQ modernized its operations by upgrading to the cloud version of iMIS, streamlining processes within EMS, and consolidating systems. The upgrade eliminated the need for complex customizations, leading to real-time efficiencies, automated membership renewals with Autopay, and greater staff satisfaction. Serving nearly 30,000 property professionals in Queensland, REIQ described the transition as "one of the best projects they have ever undertaken," opening up new opportunities for member CPD and positioning them for future growth.
Michael Griffin and Kat Beavon of REIQ accepts the Great Things Award Discovery 24 with ASI's Paul Ramsbottom, Managing Director (Asia-Pacific)
ASI Products: iMIS
Category: New Implementation
Partner: Integr8tiv
SSAAQ launched their iMIS EMS Enterprise system, with the help of Integr8tiv, completing the project in just three months to meet the promised deadline. Transitioning from a national database to a Queensland regional-specific database, they migrated over 190,000 contacts and millions of historical records to a fully integrated, real-time environment for 70,000+ members. The new system significantly improved member interactions, allowing direct online transactions and real-time access to data. Operational efficiencies have led to substantial savings of 10-100s of thousands of dollars every month, with payments now processed directly via iMIS Pay and reports generated instantly.
Hellen Gill of SSAAQ accepts the Great Things Award Discovery 24 with ASI's Paul Ramsbottom, Managing Director (Asia-Pacific)
ASI Products: iMIS & TopClass
Category: Digital Transformation
CCS transformed its operations and member engagement by leveraging iMIS for AutoPay, self-service portals, and third-party integrations. These enhancements saved hundreds of staff hours by streamlining payment handling and membership management, allowing members to manage their own accounts.
The integration of TopClass with iMIS improved the management of member education and course credits. By automating tasks and centralizing data, CCS has focused on creating new programs and delivering targeted communications, driving long-term growth and engagement.
Lori Lee and Melissa Keown of the Canadian Cardiovascular Society (CCS) accept their award at iNNOVATIONS Canada with ASI's Kristina Drosos, Director, Client Experience and Linda Morrison, Country Manager – Canada
ASI Products: iMIS, TopClass
Category: Transformation in Education
CPA Manitoba transformed its member experience with a recent TopClass implementation seamlessly integrated with iMIS. Members now have immediate access to educational content where it previously took 3-4 days, and previous manual processes are automated. CPA has saved 99% of staff time previously spent issuing course credentials, reduced customer service inquiries related to course access by 95%, and increased their course offerings by 150%.
Dima Vainer and Nalini Bateman of the Chartered Professional Accountants of Manitoba (CPA Manitoba) accept their award at iNNOVATIONS Canada with ASI's Kristina Drosos, Director, Client Experience and Linda Morrison, Country Manager – Canada
ASI Products: iMIS
Category: Digital Transformation
CPSS transformed its operations by leveraging iMIS to streamline membership management, automate renewals, and enhance member engagement. With over 90% of corporation renewals now auto-approved, CPSS saved 540 staff hours annually and reduced physician renewal times by 75%. Additionally, their new physician search function eliminates duplicate records and allows for easy searching by radius or specialty, saving both staff and members significant time.
Joe Balasubramaniam of Bursting Silver accepts the award on behalf of the College of Physicians and Surgeons of Saskatchewan at iNNOVATIONS Canada with ASI's Kristina Drosos, Director, Client Experience and Linda Morrison, Country Manager – Canada
ASI Products: iMIS
Category: Best New Implementation
Dietitians of Canada transformed its membership management by transitioning to iMIS, streamlining processes like reporting, integrations, and renewals. This has saved staff significant time through self-service reporting and automation. Within three weeks of going live, they generated over $950,000 in membership revenue. The single sign-on and integrations have enhanced member experience, while ongoing automation efforts are expected to drive further time savings, efficiency, and long-term growth.
ASI's Beau Harbin, Vice President, Client Success, accepts the award on behalf of Dietitians of Canada at iNNOVATIONS Canada with ASI's Kristina Drosos, Director, Client Experience and Linda Morrison, Country Manager – Canada
Products: iMIS
Partner: John Consulting
AWRA streamlined operations with iMIS for membership, event management, awards nominations, and membership renewals, reducing administrative tasks from days to hours. This integration improved member engagement, supported 1,100+ members, and enhanced retention, driving long-term success.
Products: iMIS & OpenWater
Partner: RSM
ISSCR transformed its member engagement by integrating OpenWater and iMIS, boosting member-driven revenue by 20% and reducing processing time from days to an hour. This streamlined approach saved $30,000 annually, improved data accuracy, and strengthened ISSCR's ability to retain and grow its membership.
Products: iMIS
Partner: Zephyr Consulting
Paramedic Council, with Zephyr Consulting's support, streamlined data access by creating an iMIS dashboard, providing real-time metrics for media and public inquiries. This solution saves staff time and ensures consistent, up-to-date information, including registrant breakdowns across cultural segments, aligning with the council's mission to protect public interest.
Kirsten Cook of Te Kaunihera Manapou Paramedic Council accepts the Honorable Mention at Discovery 24 with ASI's Paul Ramsbottom, Managing Director (Asia-Pacific)
Products: iMIS
Partner: Pseudo Code
AEUSA transformed its digital presence with a new iMIS RiSE website and rebrand, creating a modern, user and mobile friendly experience for educators across South Australia's preschool, primary, secondary, and TAFE sectors with PseudoCode supporting the project, ensuring a seamless transformation.
Barlow Redfearn of AEUSA accepts the Honorable Mention at Discovery 24 with ASI's Paul Ramsbottom, Managing Director (Asia-Pacific)
Products: Clowder, iMIS
ASIAL launched the industry’s first Digital Cabling Registration Card (DCRC) using Clowder, approved by ACMA. The new app allows members to access up-to-date registration details from their phones, with data synced from iMIS. In the first 12 months, over 10% of registered cablers adopted the digital card, which complements the mandatory plastic version. Initially aimed at cabling registration, the app has proven a game-changer, with plans to expand its use for added member value and engagement.
ASI's Paul Ramsbottom, Managing Director (Asia-Pacific) accepts the Honorable Mention on behalf of ASIAL